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  • Why do I receive a message saying 'You are using a screen overlay/floating windows/related application' when I try to log in to the TNG App on my Android device, and why am I restricted from using the TNG App?

Why do I receive a message saying 'You are using a screen overlay/floating windows/related application' when I try to log in to the TNG App on my Android device, and why am I restricted from using the TNG App?

This is because the TNG App has detected that you are using screen overlays, floating windows or related applications.
 
To ensure the security of your account, we have implemented new security measures in the Android version of the TNG App to prevent unauthorized individuals from controlling your Android device through malicious software.
If the TNG App detects that you are using screen overlays, floating windows, or related applications, your access to the TNG App will be temporarily suspended.
To continue using the TNG App, you need to disable the screen overlay/floating window settings or uninstall such applications from unofficial app stores on your Android device, and then reopen the TNG App. 
 
For more information on how to disable screen overlays/floating windows, please visit https://www.tngwallet.hk/en/press/overlay-attack.

Last updated 6:10:17 PM 12/07/2024 HKT

Announces Strategic Exit from Stored Value Facilities ("SVF") business

We would like to announce to our users that we have decided to exit the SVF business due to our consideration for strategic corporate restructuring and realignment. The decision to exit the SVF business was made after a thorough review and deliberation of the company’s portfolio and business strategies. We are working on a non-SVF business for a total transformation of our business to carry our motto of “Make Your Life Easier”. Do take note of our future announcement. 

Customer Protection

TNG Wallet remains committed to supporting its users, merchants, and service partners  during this transition. We have made sufficient provision for financial and administrative resources to meet the float redemption and relevant administrative processes to ensure that all obligations to users, merchants and service partners are met and that users are provided with the necessary guidance and support. 

The existing independent 3rd Party, Custodian agency, (“Tricor Trust (Hong Kong) Limited”) will continue to act as Custodian throughout the redemption process. TNG will commence the exit process today (25 October, at 4:30pm) and all of the services will be terminated by 9 December 2024. From 4:30pm on 25 October 2024 to 6:00pm on 9 December 2024, all TNG users will be able to withdraw your money in TNG Wallet in various ways (see below service list for more info). 

You are encouraged to withdraw the remaining balance via local merchant payment, FPS/ Bank Transfer, P2P Transfer, and MasterCard Purchase on or before 9 December 2024 6:00pm. All relevant service charges will be waived during the period of 25 October 2024 and 9 December 2024. After the termination of TNG services on 9 December 2024, TNG Wallet App will be retired and the management fees will be applied. 

For details, please click this window to find out.