Protect your Android device from malicious software attacks.

01/08/2024


Understand how we can protect your device from being controlled by malware.


Safeguarding your TNG account and Android device


We will be adding new security measures to the Android version of the TNG App to strengthen the defense against malicious actors trying to take control of your Android device through malware, in order to protect the security of your account. Read through this page to understand the malware scams you need to be wary of, the details of the new security measures, as well as internet security tips.



Your TNG App may be temporarily suspended from use in the following situations:



Now you can do the following:


Check the permission settings on your device and evaluate whether the permissions granted to the apps are necessary. If you have any doubts, please turn off the overlay settings for these apps or uninstall them.


How do I know if my TNG App has been temporarily suspended?



If you see this notification in the TNG App, it means the new security measures have temporarily suspended your use of the TNG App to protect your safety. To continue using the TNG App, please follow the instructions below.


If my TNG App has been temporarily suspended, what can I do to continue using the TNG App?


You can turn off the overlay/floating window settings for apps from non-official app stores, or uninstall them, in order to continue using the TNG App.


You can follow the steps below to check and manage the overlay/floating window settings on your device.


How do I turn off apps that can appear on top of other apps on a Samsung device?
Step 1
Go to “Settings” > Choose “Apps” then “Application manager”
Step 2
Choose the apps that are not downloaded from official app stores or are at high-risk.
Step 3
Tap “Appear on top”
Step 4
Turn off  “Allow permission”
How do I turn off apps that can appear on top of other apps on a Huawei device?
Step 1
Go to “Settings” > Select “Apps”
Step 2
Choose “Apps”
Step 3
Select apps that are not downloaded from the official app store or are at high- risk.
Step 4
Choose “Draw over other Apps”
Step 5
Turn off “Draw over other apps”
How do I turn off apps that can appear on top of other apps on a Xiaomi device?
Step 1
Go to “Settings” > tap “Permissions”
Step 2
Select “Other permissions”
Step 3
Select apps that are not downloaded from official app stores or are at high-risk.
Step 4
Select “Display pop-up window”
Step 5
Select “Deny” to disable the pop-up information box
How do I turn off apps that can appear on top of other apps on a Vivo device?
Step 1
Go to “Settings” > Choose “Settings and Privacy”
Step 2
Choose “Permission management”
Step 3
Choose “Floating window”
Step 4
Turn off all apps that are not downloaded from the official app store or are at high-risk.