We would like to announce to our users that we have decided to exit the SVF business due to our consideration for strategic corporate restructuring and realignment. The decision to exit the SVF business was made after a thorough review and deliberation of the company’s portfolio and business strategies. We are working on a non-SVF business for a total transformation of our business to carry our motto of “Make Your Life Easier”. Do take note of our future announcement.
Customer Protection
TNG Wallet remains committed to supporting its users, merchants, and service partners during this transition. We have made sufficient provision for financial and administrative resources to meet the float redemption and relevant administrative processes to ensure that all obligations to users, merchants and service partners are met and that users are provided with the necessary guidance and support.
The existing independent 3rd Party, Custodian agency, (“Tricor Trust (Hong Kong) Limited”) will continue to act as Custodian throughout the redemption process. TNG will commence the exit process today (25 October, at 4:30pm) and all of the services will be terminated by 9 December 2024. From 4:30pm on 25 October 2024 to 6:00pm on 9 December 2024, all TNG users will be able to withdraw your money in TNG Wallet in various ways (see below service list for more info).
You are encouraged to withdraw the remaining balance via local merchant payment, FPS/ Bank Transfer, P2P Transfer, and MasterCard Purchase on or before 9 December 2024 6:00pm. All relevant service charges will be waived during the period of 25 October 2024 and 9 December 2024. After the termination of TNG services on 9 December 2024, TNG Wallet App will be retired and the management fees will be applied.
Termination of TNG Wallet services timeline
^First Exchange is a Money Service Operator.
*TNG Wallet App will be retired at 6:00pm on 9 December 2024.
What should you do?
For all TNG users, kindly note below the redemption arrangement.
During the first 45 days until 9 December 2024 6:00pm:
For users who have leftover balance with TNG Wallet, you are encouraged to conduct payments via TNG mobile application by using local merchant payment service. SVIP+ membership users are also encouraged to use cash withdrawal, FPS/ bank transfer and MasterCard purchase services.
If you wish to close your TNG account, users may visit our office during office hours by submitting the Close Account form. Please bring along your HKID card for your SVIP+ membership and the latest 3 months’ phone bill for Normal membership for the identity’s verification process. The remaining balance will be disbursed within seven (7) to ten (10) working days through FPS/ Bank Transfer.
During the period of 25 October 2024 and 9 December 2024, all FPS/ Bank Transfer and Close Account service charges will be waived.
Location: 21/F., Olympia Plaza, 255 King’s Road, North Point, Hong Kong
Office Hours: Monday to Sunday 9:30am to 5:30pm (extended to 7:00pm during the period of 25 October 2024 and 3 November 2024)
Customer Service Hotline: +852 3951-6268
After 9 Dec 2024 6:00pm until 9 June 2025 6:00pm:
For users who still have leftover balance with TNG Wallet, management fees will be applied. To avoid management fees, the users may visit our office during office hours by submitting the Redemption form. Please bring along your HKID card for your SVIP+ membership and the latest 3 months’ phone bill for Normal membership for the identity’s verification process. The remaining balance will be disbursed in around one (1) month through FPS/ Bank Transfer. Details please refer to Redemption Terms & Conditions.
Location: 21/F., Olympia Plaza, 255 King’s Road, North Point, Hong Kong
Office Hours: Monday to Friday 9:30am to 5:30pm
Customer Service Hotline: +852 3951-6268